订购及款项

客户必须于下订单前附上至少£200订金及临印前缴清余款。如有弹票,客户须额外支付£10手续费。如客户想取消订单而初稿还未做,本公司必须扣除£20至£40行政费用。如取消订单之时初稿已做好,本公司将于订金扣除至少£100用作排版费,扣除行政及排版费用后之余额均可退还。客户一旦作实印刷,将不能取消任何订单及退回任何款额。

本公司一旦收到客户的订单及订金后,将联络客户谈妥订单细节并开建工程单。从当天起,客户必须于六个月内确认印刷。本公司并不会跟进客户的订单,敬请客户自行与本公司联络。逾期之订单如尚未印刷,本公司将视之为取消订单并会扣除至少£100的行政和排版费用。

稿件校对

校对稿件乃客户的责任,敬请客户认真校对稿件内容。本公司不负对稿之责,如有错漏,贵客自负。客户收到第一次稿件后,尚有两次机会更改稿件,此两次机会并不包括大量改动(更改尺寸、格式重新排版、餐牌数据或价钱更改超过一半或以上)。如客户的初稿已做好,而要求以上大量改动,改版费为额外至少£50。如客户需要超过两次更改机会,本社将另收每次至少£20的修改费用。

纸张质量

由于本公司采用各纸厂及供货商的纸张,所以并不能保证印刷品和客户以往的印刷品或本公司寄给客户的样本的纸张质量一样。

版权

如果客户提供数据给本公司(例如设计稿件、任何图像、照片、商标、文字或任何受版权保护的作品),客户应负责获取有关授权人的许可并同意才能复制。本公司严禁客户将任何由本公司所印刷的产品上传或用于网站、社交或电子平台、流动应用程序、电邮或电子宣传活动及广告等等。任何稿件作品、图像、照片或商标出自于本公司的都不得转载和复印。本公司将不负任何法律责任于客户与原告人之间所涉及的知识产权侵权索赔和争议。客户必须同意赔偿本公司,因客户向本公司所提供的数据,包括(没有限制)印刷品而产生的任何及所有的索赔、责任、成本、损失、损害和费用。

印刷

由于样本是用激光打印机打印的,因此其稿件样本之效果和颜色并不能完全保证和实际印刷品一样。所有印刷品以本公司之颜色管理标准为准,请勿以照片、显示屏幕、打印稿件或原稿作准。

确认

本公司不接受来电确认印刷稿件,所有稿件一律必须经客户签署作实寄回本公司作实为准方可印刷。客户亦可以用电邮或手机短讯方式确认稿件。客户稿件一旦作实印刷,恕不接受任何稿件或订单(包括:印刷数量、送货地址、赠品、过胶、大餐牌等等)上之改动。

竣工

印刷时间由客户确认稿件及缴清余款计算,一般需要10个工作天。一经付印,本公司将尽快完成印刷,但由于旺季及公众假期可能需时更长,如非加急稿件,本公司不能保证出货日期。

索赔

如客户签收时发现货物被损坏(必须附上照片为证),数量不符或缺少已选附属赠品(包括保温袋、过胶餐牌、精美塑料餐牌座)或额外大餐牌,客户必须于三日追讨期内致电本公司商议安排,逾期者恕不处理。

送货
大部分英国地区免费送货。Guernsey, Jersey, Isle of Man, Isle of Wight, Shetland, Northern Ireland, Republic of Ireland及某些邮编地区必须付运费(详情请致电本公司)。当客户下订单时,如客户要求的收货地址有任何停车或货车驶入限制,客户必须通知本公司使我们能够作出适当的运输安排。如送货需要任何特别安排,例如指定日期或时间等等,所需额外运输费客户自付。

印刷过程一经完成,本公司将会安排并确实出货日期。出货前本公司将会致电通知贵客户收货日期及时间。送货日期一经电话作实,贵客户必须于当天收货。如原定送货日期因客户未能收货而延误,贵客户需再额外附加邮费并于再次送货之前缴清运输费。如在运输过程中途发生任何意外包括天灾、罢工、工业行动等等,本公司不会为延迟送货作出赔偿或附上任何法律责任。

客户必须在送货当天全日于送货地址内等待收货,敬请留意手机及电话并接听,以便本社作出关于任何送货上之更新通知。送货司机只有15分钟等候时间,假如过了15分钟没人签收或因任何情况客户拒绝签收,最少£30的再次送货费用将由贵客户自付。按照英国送货安全条款,司机只会把货物放于门外,敬请客户安排人手自行搬货至室内。

本公司保留随时减少或取消任何免费赠品或过胶餐牌的权利,恕不另行通知。

客户一旦于本社下订单,即表明贵客户理解及同意以上条款及细则。

本公司保留随时修改此条款及细则的权利,恕不另行通知。

敬请股客户安排最少二人分别校对稿件,尽量避免出错,多谢合作!

Customers are required to pay a minimum deposit of 200 pounds when placing an order. The outstanding balance (if applicable) must be cleared before printing proceeds. Customers will incur a 210 pounds charge for all bounced cheque payments. If customers wish to cancel an order and the first artwork proof has not been started, we will deduct an administration charge of £220 – £240 from the deposit. If at the time of cancelling an order, the first artwork proof has already been completed, at least £100 will be deducted from the deposit to cover the administration and setting fees, the remainder will be returned to the customer. Once customers approve the artwork, the order cannot be cancelled and no refunds will be given.

Once we has received a deposit and information from customers, we will call customers to discuss the details and create a jobsheet for their order. Customers must confirm their artwork for printing within 6 months starting from this date. Please be reminded that customers must actively contact us regarding their order. We will not be responsible to follow upon any orders. Any orders exceeding this 6 month period will be classified as a cancelled order and a minimum payment of £100 will be deducted from the deposit to cover the administration and setting fees.

PROOF

Proofs of all artwork will be submitted for customer’s approval and it is the customer’s responsibility to check all contents of the artwork, we shall incur no liability for any errors. Once the customer has received their first artwork proof, they will have 2 remaining opportunities to make alterations to their artwork; these 2 opportunities do not include major alterations (changing the size of the artwork, requesting a re-layout, amendingS0% of the details or prices of the menu or more). If the first artwork proof has already been completed and customers wish to make any of the above major alterations, customers will be liable to pay a minimum additional charge of 250 pounds. Additional charges of at least 20% proof shall be incurred for any additional proofs that are required as a result of changes requested by the customer.

PAPER QUALITY

We cannot give guarantee of the paper quality used of what was printed in the past or a sample that was sent to customers as we buy from different sources of paper mills and merchants.

COPYRIGHT

For any material(s) provided by the customer to us (such as artwork, pictures, photographs, logos, text or anything protected by copyright), the customer shall be responsible for obtaining all necessary authorities and consents to reproduce these material(s). Customers are strictly prohibited from uploading or using any material printed by us for websites, social media/digital platforms, apps, email/digital campaigns and advertising etc. Any artwork, pictures, photographs and logos provided by us to the customer are prohibited from any form of reproduction or copy.

We are not liable to any claim and dispute between the customer and the prosecutor as a result of intellectual property infringement.
The customer shall indemnify us against any and all claims, liabilities, costs, losses, damages and expenses arising out of the use by us of the material(s) provided to us by the customer including (without limitation) the artwork.

PRINTING

Please note that artwork proofs are printed on printer paper using a laser printer and that there will be a slight variation from the actual printed goods. All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but because of the nature of our printing processes, we shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, computer screen, proof or original (whether printed by us or third party) or any other material(s) supplied by the customer and the printed article subject of the customer’s order.

CONFIRMATION
We does not accept confirmation of artwork over the phone. All artworks must be signed and returned by post to confirm that the artwork is approved for printing to proceed. Alternatively customers can confirm artwork via email or mobile text message. Once customers approve the artwork, no alterations can be made to the artwork or to the order (including: quantity, delivery address, free gifts, laminations, enlarged menu etc).

COMPLETION
We will endeavour to meet deadlines, however completion and delivery dates cannot be guaranteed. Printing takes approximately 10 working days from the date the confirmation for the artwork approval and outstanding balance (if applicable) are received, this may be longer during busy periods and Bank Holidays.

CLAIMS

Customers must notify us of any goods damaged in transit (please provide photographic evidence), unmatched quantities of printed goods or free gift items (such as delivery bag, menu laminations, plastic menu holder) or additional enlarged menu placed with the order within 3 days of receiving the goods. Delayed claims will not be dealt with.

DELIVERY

Delivery is free to most UK Mainland addresses. Charges apply to Guernsey, Jersey, Isle of Man, Isle of Wight, Shetland, Northern Ireland, Republic of Ireland and certain postcode areas (please contact us for more details). When placing an order, customers must notify us Ltd of any parking or entering restrictions at the requested delivery address in order to arrange the best suitable method of delivery. If any special arrangements need to be made with the courier regarding specific dates or times etc. for delivery, additional charges will be passed on to the customer.

Once the goods are ready to be dispatched, we will notify customers via phone and confirm a date and time for delivery. Customers should ensure that they are available to receive the goods on the delivery date. If customers fail to sign for their goods on the delivery date and a re-delivery is required, customers are required to pay a re-delivery fee before their goods will be dispatched again. We will not be liable for any delay in delivery caused by events outside our reasonable control such as natural disasters, strike, industrial action etc.

Customers should ensure that they are available to receive the goods on the delivery date, please be aware of any calls made to your mobile number and landline as we may contact you regarding any updates of the delivery. Once the driver has arrived, they will only wait for a maximum of 15 minutes. If the customer fails to sign for the goods or for any reason refuses to sign for the goods within this 15 minute period, the driver will leave and the goods will be held until a minimum 230 pounds re-delivery fee has been paid. Due to health and safety reasons, the driver will not enter any indoor premises, they will leave the goods at the entrance of the delivery address and the customer will have to move the goods indoor themselves.

We reserves the right to reduce or withdraw any free gifts or laminations without prior notice.

Once customers have placed an order, they are acknowledging and agreeing to the above terms and conditions.

We reserves the right to alter these terms and conditions at any time without prior notice.

菜单