大部分英国地区免费送货。Guernsey, Jersey, Isle of Man, Isle of Wight, Shetland, Northern Ireland, Republic of Ireland及某些邮编地区必须付运费(详情请致电本公司)。当客户下订单时，如客户要求的收货地址有任何停车或货车驶入限制，客户必须通知本公司使我们能够作出适当的运输安排。如送货需要任何特别安排，例如指定日期或时间等等，所需额外运输费客户自付。
Customers are required to pay a minimum deposit of 200 pounds when placing an order. The outstanding balance (if applicable) must be cleared before printing proceeds. Customers will incur a 210 pounds charge for all bounced cheque payments. If customers wish to cancel an order and the first artwork proof has not been started, we will deduct an administration charge of £220 – £240 from the deposit. If at the time of cancelling an order, the first artwork proof has already been completed, at least £100 will be deducted from the deposit to cover the administration and setting fees, the remainder will be returned to the customer. Once customers approve the artwork, the order cannot be cancelled and no refunds will be given.
Once we has received a deposit and information from customers, we will call customers to discuss the details and create a jobsheet for their order. Customers must confirm their artwork for printing within 6 months starting from this date. Please be reminded that customers must actively contact us regarding their order. We will not be responsible to follow upon any orders. Any orders exceeding this 6 month period will be classified as a cancelled order and a minimum payment of £100 will be deducted from the deposit to cover the administration and setting fees.
Proofs of all artwork will be submitted for customer’s approval and it is the customer’s responsibility to check all contents of the artwork, we shall incur no liability for any errors. Once the customer has received their first artwork proof, they will have 2 remaining opportunities to make alterations to their artwork; these 2 opportunities do not include major alterations (changing the size of the artwork, requesting a re-layout, amendingS0% of the details or prices of the menu or more). If the first artwork proof has already been completed and customers wish to make any of the above major alterations, customers will be liable to pay a minimum additional charge of 250 pounds. Additional charges of at least 20% proof shall be incurred for any additional proofs that are required as a result of changes requested by the customer.
We cannot give guarantee of the paper quality used of what was printed in the past or a sample that was sent to customers as we buy from different sources of paper mills and merchants.
For any material(s) provided by the customer to us (such as artwork, pictures, photographs, logos, text or anything protected by copyright), the customer shall be responsible for obtaining all necessary authorities and consents to reproduce these material(s). Customers are strictly prohibited from uploading or using any material printed by us for websites, social media/digital platforms, apps, email/digital campaigns and advertising etc. Any artwork, pictures, photographs and logos provided by us to the customer are prohibited from any form of reproduction or copy.
We are not liable to any claim and dispute between the customer and the prosecutor as a result of intellectual property infringement.
The customer shall indemnify us against any and all claims, liabilities, costs, losses, damages and expenses arising out of the use by us of the material(s) provided to us by the customer including (without limitation) the artwork.
Please note that artwork proofs are printed on printer paper using a laser printer and that there will be a slight variation from the actual printed goods. All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but because of the nature of our printing processes, we shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, computer screen, proof or original (whether printed by us or third party) or any other material(s) supplied by the customer and the printed article subject of the customer’s order.
We does not accept confirmation of artwork over the phone. All artworks must be signed and returned by post to confirm that the artwork is approved for printing to proceed. Alternatively customers can confirm artwork via email or mobile text message. Once customers approve the artwork, no alterations can be made to the artwork or to the order (including: quantity, delivery address, free gifts, laminations, enlarged menu etc).
We will endeavour to meet deadlines, however completion and delivery dates cannot be guaranteed. Printing takes approximately 10 working days from the date the confirmation for the artwork approval and outstanding balance (if applicable) are received, this may be longer during busy periods and Bank Holidays.
Customers must notify us of any goods damaged in transit (please provide photographic evidence), unmatched quantities of printed goods or free gift items (such as delivery bag, menu laminations, plastic menu holder) or additional enlarged menu placed with the order within 3 days of receiving the goods. Delayed claims will not be dealt with.
Delivery is free to most UK Mainland addresses. Charges apply to Guernsey, Jersey, Isle of Man, Isle of Wight, Shetland, Northern Ireland, Republic of Ireland and certain postcode areas (please contact us for more details). When placing an order, customers must notify us Ltd of any parking or entering restrictions at the requested delivery address in order to arrange the best suitable method of delivery. If any special arrangements need to be made with the courier regarding specific dates or times etc. for delivery, additional charges will be passed on to the customer.
Once the goods are ready to be dispatched, we will notify customers via phone and confirm a date and time for delivery. Customers should ensure that they are available to receive the goods on the delivery date. If customers fail to sign for their goods on the delivery date and a re-delivery is required, customers are required to pay a re-delivery fee before their goods will be dispatched again. We will not be liable for any delay in delivery caused by events outside our reasonable control such as natural disasters, strike, industrial action etc.
Customers should ensure that they are available to receive the goods on the delivery date, please be aware of any calls made to your mobile number and landline as we may contact you regarding any updates of the delivery. Once the driver has arrived, they will only wait for a maximum of 15 minutes. If the customer fails to sign for the goods or for any reason refuses to sign for the goods within this 15 minute period, the driver will leave and the goods will be held until a minimum 230 pounds re-delivery fee has been paid. Due to health and safety reasons, the driver will not enter any indoor premises, they will leave the goods at the entrance of the delivery address and the customer will have to move the goods indoor themselves.
We reserves the right to reduce or withdraw any free gifts or laminations without prior notice.
Once customers have placed an order, they are acknowledging and agreeing to the above terms and conditions.
We reserves the right to alter these terms and conditions at any time without prior notice.