Terms & Conditions

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the http://chinasoftware.co.uk. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

Delivery Information

The default delivery for epos system including hardware we are using is DPD next day once the system is ready and the dispatch date will be communicated with you, usually it would arrive next day after being dispatched in most of area in England, Wales, and parts of Scotland. North Ireland generally costs more than 2 days or even more.

We may dispatch our epos system using Parcel forces or Roymail package under some circumstances, but every package is tracked and insured.

If you order card terminals referred by us, the hardware will be dispatched by payment provider which should be documented in your contract with payment company. We can help you to get the supports from the payment company if needed, but my company does not take any responsibility for any loss of payment hardware, therefore you should check this part carefully when you sign the contract with the payment company.

 

Return & Refund

Since Epos system is customised to your business, once the building Epos work has started, you can’t get full refund for the deposit.

So make sure you notify us if there is anything changed unexpected to avoid any loss on the labour, and you may be able to get more refund.

When the epos system has been dispatched, you can’t get a refund anymore.

If you order card terminals referred by us, you should check the refund policy on your contract with the payment provider. We will not be able to refund or force the payment provider to refund you.

Warranty

We provide one year manufacture warranty to most of hardware by default. This warranty will be listed in description if it is different from one year or there is no warranty.

For any customized products, there will be specially defined in a formal contract.

If you order card terminals referred by us, you should check the warranty policy on your contract with the payment provider.

Hardware repairs

When repairs are needed within hardware warranty, please contact us at first.

Out of warranty, there could be some costs, you need contact us to check the cost. Even sometime cost can only be estimated when products have been checked.

For card terminal hard issue, the payment company may provide a repair service or replacement based on the contract you will sign.

Supports

You get free general supports from us, please submit a support ticket via our system.

We also have built documents and video supports, you are welcome to search and find your answers. Onsite supports would need some costs.

You can contact us for card terminal supports, we may escalate it to payment company if needed.

 

 

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